Help Center

Everything you need to know about using SahelSoft services.

Frequently Asked Questions

How do I request a new project?

You can request a project by clicking the "Request a Project" button on the home page or by filling out the form on the Contact page. Our team will review your request and get back to you within 48 hours.

What are the payment terms?

For custom software projects, we typically require a 30-50% upfront payment to begin development. The remaining balance is split into milestones or paid upon completion, depending on the project size.

How can I track my project progress?

Once your project is active, you can log in to the Client Portal. There, you can see a real-time progress bar and a detailed milestone tracker showing which phases (Analysis, Design, Development, Testing) are completed.

Can I communicate directly with the developers?

Yes! In your project dashboard, there is a "Contact Team" section where you can find our WhatsApp, phone, and email details for direct communication during business hours.

What happens after the project is delivered?

We provide 3 to 6 months of free technical support and maintenance for all new projects. After that, you can opt for an ongoing maintenance plan to keep your system updated and secure.

Still have questions?

Our support team is ready to help you with any specific queries.